Yes. This is so very true. Sorry is changed behavior. An apology is not words, it is action. It is… “I’m sorry I did specific action X, here’s what was going on, here’s what I’ve done to change…” and then asking what (if anything) can be done to make it right. This is super rare.

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Writer and policy advocate living in Nashville, TN —Public Policy Ph.D. — writes on education policy, consumer affairs, and more . . .

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