Why Consumers Should be Cautious with Buy Now, Pay Later
Convenience comes with a cost
You know the products — Klarna, AfterPay, Sezzle, Affirm, even PayPal “Pay in 4.” They offer you the chance to buy what you need or want right now and pay for it over a short period of time, usually in four total payments.
This type of purchasing power boost can be especially helpful in a time of rising inflation. You get the product you want now at today’s price and manage the total purchase over time. It’s generally free, so it seems great.
Consumer groups, however, are warning that so-called “Buy Now, Pay Later” products actually come with a cost — and that cost can be high in terms of fees and even hits to your credit report.
One group that took a look at BNPL is the U.S. Public Interest Research Group (U.S. PIRG). They analyzed complaints to the Consumer Financial Protection Bureau to determine trends in the use of these products.
Here’s a quick distillation of the core findings:
Our findings, based on a review of complaints to the Consumer Financial Protection Bureau (CFPB) and the Better Business Bureau (BBB), show that hidden fees, interest and debt collection problems can harm consumers. We also find that consumers also face problems with customer service.
