How to Improve Debt Collection Rule

Consumer advocates at the National Consumer Law Center have recommendations for how the Consumer Financial Protection Bureau (CFPB) can improve a recently-released new rule on debt collection.

Among the recommended improvements are:

Collectors can harass consumers by making up to seven attempted calls per week per debt, either to the consumer or to friends and family to ask for the consumer’s contact information. A consumer with 5 medical accounts in collection could receive 35 attempted calls per week.